Practice Support Specialist

Job Description

Practice Support Specialist and Skincare Sales Territory Manager

Summary

The Hybrid Practice Support Specialist and Skincare Sales Territory Manager goal is to make our customer’s life easier and set them up for success while introducing them to additional product lines within the Alma ecosystem. Specifically, the Hybrid Practice Support Specialist is responsible for selling the skincare and home use device product lines into existing Alma customers as well as to other medical aesthetic practices, building a pipeline of leads and opportunities to pursue. The Hybrid Practice Support Specialist will have the opportunity for commissions from the sale of additional products, services, and consumables as determined by the company.

This role is responsible for building relationships with customers after purchasing a capital device, maximizing customer satisfaction and success. The Hybrid Practice Support Specialist will unpackage and install equipment, teach best practices information, and provide support through marketing coaching. They will also grow the territory by selling the skincare line into existing Alma customers as well as to other medical aesthetic practices, building a pipeline of leads and opportunities to pursue. This role is responsible for educating the staff at their accounts on all treatments and products to support sell-through to maintain a high percentage of reorders.

The ideal candidate will have a proven track record of sales achievements as well as a strong knowledge of the aesthetic industry and how medical practices operate. This role requires a resourceful, independent, and self-disciplined spirit with the ability to develop and maintain business relationships. 

Essential Functions

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

·        Account Management

·        Provide consultative sales and support to customers

·        Problem solving

·        Teaching best practices/Onboarding customers

·        Uncrating and set up of Alma Equipment

·        Help create social media posts and graphics for customers success

·        Sale of additional products and services

·        Keep customers engaged and primed for repeat business

·        Build customer relationships in a professional manner

·        Have technical knowledge to assist customers

·        Comply with all safety policies, practices, and procedures

·        Coach customers on how to market services tailored to their new equipment

·        Participate in positive team efforts to achieve departmental and company goals.

·        Maintain a professional appearance

·        Proactive communication with customers

Competencies

1.      Organizational Skills

2.      Strong Direct Communication

3.      Emotional Intelligence

4.      Customer Service

5.      Professional Vulnerability

Education and Experience Required

• High School Degree, College Degree desired but not required, or comparable experience
• 1+ years sales or account management experience

Skills Required

·        Positive attitude and approach to the job responsibilities and the Alma team

·        Microsoft Applications (MS Office, Excel, PowerPoint, and Outlook)

·        Excellent organizational skills

·        Ability to multitask and manage several customers’ needs

·        Teamwork

Supervisory Responsibility

This position has no direct reports but assists in mentoring peers and other departments as needed.

Work Environment

This job operates in a professional office environment and medical offices. This role routinely uses standard office equipment such as computers, phones, photocopiers, filing cabinets and fax machines.

Physical Demands

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. The employee is occasionally required to sit; climb or balance; and stoop, kneel, crouch or crawl. The employee must frequently lift and/or move up to 10 pounds and occasionally lift and/or move up to 80 pounds.

Travel

This position requires up to 40% travel as needed.

Work Authorization

Documentation showing eligibility to work in the United States will be required.

Other Duties

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.

Alma, Inc. is Equal Opportunity Employment:

We're proud to be an equal opportunity employer and celebrate our employees' differences, regardless of race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, or Veteran status.

E-Verification:

In compliance with federal law, all persons hired will be required to verify identity and eligibility to work in the United States and to complete the required employment eligibility verification form upon hire.

Compensation is a base (up to $80K) + uncapped commission position