About The Position
As an IT helpdesk team member, you will be responsible for the first-level support of the company’s employees: frontal, telephone, and remote support work with ticketing & inventory systems, supporting laptops, desktops, hardware, various OS, network printers, video conference equipment and more.
You will be experienced in working in complex, dynamic global IT environments and various system solutions: Installation, configuration, troubleshooting, and upgrades of different OS flavors of computers and systems.
You will be required to work with other IT teams and assist with supporting overseas employees, diagnosing, troubleshooting, and identifying solutions to end-user issues.
Requirements
- Min 2 years of experience in Helpdesk support – Must.
- Microsoft: Experience and knowledge of Windows OS, Active directory, MS Azure, and O365 - Must.
- Hardware: Experience in hardware support (printers, replacement of computer components, video\audio devices) - Must.
- Network: Basic networking knowledge - Must.
Advantage - Experience with the following:
- Microsoft 365 emails/groups/distribution list, users onboarding/offboarding, permissions, SSO, etc.
- Microsoft Azure (Defender, Intune, MDM, VM) - nice to have, advantage.
- Conference room systems (Zoom/Teams Room, Polycom, Crestron)
- Familiarity with mobile devices (Apple and Android)
- Scripting and automation.